Test Summary: Assessments aimed at measuring a candidate's proficiency regarding customer service in an entry-level position within a contact environment setting (Versions of Tests Available: One Sitting Proctored, One Sitting Unproctored, and Two Sittings).
Test Specifications:
- Test Name: Contact Center Tests
- Job Level: Entry-Level Jobs
- Test Publisher: SHL
- Uses: Assess the candidate's proficiency regarding customer service in an entry-level position within a contact environment setting
- Estimated Testing Time: 50 minutes (One Sitting Proctored); 40 minutes (One Sitting Unproctored); 30 minutes Screening, 50 minutes Selection (Two-Sittings)
Abilities, Knowledge & Skills Measured (Depending on Test Version):
- Customer Focus, Contact Center Retention, and Tactful Problem Solving
- Working with Information, Navigation, and Multitasking Preferences
- Service and Achievement Orientation
- Data Entry Speed and Accuracy
- Conscientiousness
