Test Summary: Assessments aimed at entry-level positions within an inbound healthcare call center setting, which include tasks such as recording information from patients over the phone, and entering data into a computer Versions of Tests Available: One Sitting Proctored, One Sitting Uproctored, and Two Sittings).
Test Specifications:
- Test Name: Healthcare Call Center Tests
- Job Level (depending on test version): Entry-level Jobs
- Test Publisher: SHL
- Uses: Assess the candidate's proficiency regarding tasks required at a healthcare call center environment
- Estimated Testing Time: 50 minutes (One Sitting Proctored); 30 minutes (One Sitting Unproctored); 22 minutes Screening, 42 minutes Selection (Two-Sittings)
- Test Format: Multiple Choice
Abilities, Knowledge & Skills Measured (Depending on Test Version):
- Dependability, Customer Focus, and Emotional Resilience
- Achievement Orientation
- Healthcare Working with Information, Call Center Simulation
