Customer Care Simulation Test

Test Summary: An assessment aimed at measuring a candidate's proficiency regarding listening accuracy and inputting of information during a simulated call center setting.

Test Specifications:
  • Test Name: Customer Care Simulation Test
  • Job Level: Call Center Representative
  • Test Publisher: SHL
  • Uses: Assess a candidate's proficiency regarding listening accuracy and inputting of information during a simulated call center setting.
  • Estimated Testing Time: 10 minute time limit
  • Test Format: Simulation, Call Center
Abilities, Knowledge & Skills Measured:
  • Number of repeats, Number of Correct Fields, and Number of Incorrect Fields
  • Calls Per Hour Rate, Average Errors Per Call
  • Gross Keystrokes Per Hour and Gross Keystrokes Per Minute
  • Time Taken

Account Manager Test

Account Manager Test

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