Bank Call Center Representative -- Short Form Test

Test Summary: An assessment used for candidates applying for entry-level positions that require great customer service and high customer involvement. Candidates are given situation simulation questions and are tested for efficient customer care in stressful situations.

Test Specifications:
  • Test Name: Bank Call Center Representative -- Short Form Test
  • Test Publisher: SHL
  • Uses: Assess the candidate for problem solving and customer orientation skills when working as a call center representative
  • Job Level: Entry-level
  • Number of Questions: 96 items and 4 calls
  • Test Format: Multiple choice/simulation
  • Estimated Testing Time: 40 minutes
  • Test Results: Instant Reporting, Scoring, and Interpretation
Abilities, Knowledge & Skills Measured:
  • Customer care
  • Problem solving
  • Data entry speed and accuracy
  • Job achievement

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