CRM Navigation Test

Test Summary: An assessment that provides a workspace which simulates various customer service scenarios on a Windows XP desktop in order to measure a candidate's proficiency regarding interactions within a real-world desktop environment.

Test Specifications:
  • Test Name: CRM Navigation Test
  • Job Level: Entry-Level Jobs
  • Test Publisher: SHL
  • Uses: Assess a candidate's proficiency regarding interactions within a real-world desktop environment.
  • Estimated Testing Time: 25 minutes (26 questions)
  • Test Format: Simulation
Abilities, Knowledge & Skills Measured:
  • Computer Comprehension and Navigation
  • Basic Computer Literacy

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