Call Center Representative Tests

Test Summary: Assessments aimed at measuring a candidate's proficiency regarding entry-level positions within a contact center setting where the main focus is customer service (Versions of Tests Available: Short Form (One Sitting) and General (Two-Sittings)).

Test Specifications:
  • Test Name: Call Center Representative Tests (Short Form and General)
  • Test Publisher: SHL
  • Uses: Assess the candidate's proficiency regarding entry-level positions within a contact center setting where the main focus is customer service
  • Estimated Testing Time: 40 minutes (Short Form); 38 minutes Screening, and 44 minutes Selection (General).
Abilities, Knowledge & Skills Measured (Depending on Test Version):
Call Center Representative Test - Short Form (One Sitting):
  • Data Entry Speed and Accuracy, Tactful Problem Solving, Service and Achievement Orientation, Contact Center Retention
Call Center Representative Test - General (Two Sittings):
  • Data Entry Speed and Accuracy, Tactful Problem Solving, Service and Achievement Orientation, Navigation, Working with Information, Conscientiousness, Contact Center Retention, Multitasking Preferences, Customer Focus

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