Call Center Simulation Tests

Test Summary: Assessments aimed at measuring a candidate's proficiency regarding the speed and accuracy in noting down information in a simulated call center environment (Versions of tests available: Basic Simulation and Expanded Simulation)

Test Specifications:
  • Test Name: Call Center Simulation Tests
  • Job Level (depending on test version): Call Center Representative
  • Test Publisher: SHL
  • Uses: Assess the candidate's proficiency regarding the speed and accuracy in noting down information in a simulated call center environment
  • Estimated Testing Time: 10 minute time limit for timed tests, 15 -- 25 minutes for non-timed tests
  • Test Format: Call Center
Abilities, Knowledge & Skills Measured (Depending on Test Version):
  • Number of Repeats, Number of Correct Fields, Number of Incorrect Fields
  • Gross Keystrokes Per Hour, Gross Keystrokes Per Minute, Calls Per Hour Rate
  • Average Errors Per Call, Time Taken

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