Test Summary: Assessments aimed at measuring a candidate's proficiency regarding the speed and accuracy in noting down information in a simulated call center environment (Versions of tests available: Basic Simulation and Expanded Simulation)
Test Specifications:
- Test Name: Call Center Simulation Tests
- Job Level (depending on test version): Call Center Representative
- Test Publisher: SHL
- Uses: Assess the candidate's proficiency regarding the speed and accuracy in noting down information in a simulated call center environment
- Estimated Testing Time: 10 minute time limit for timed tests, 15 -- 25 minutes for non-timed tests
- Test Format: Call Center
Abilities, Knowledge & Skills Measured (Depending on Test Version):
- Number of Repeats, Number of Correct Fields, Number of Incorrect Fields
- Gross Keystrokes Per Hour, Gross Keystrokes Per Minute, Calls Per Hour Rate
- Average Errors Per Call, Time Taken
