Call Center Tests

Test Summary: An assessment aimed at measuring a candidate's proficiency regarding entry-level positions within a call center setting that do not focus on sales (Versions of Tests Available: 4.5 Proctored, One Sitting Proctored, and Two Sittings).

Test Specifications:
  • Test Name: Call Center Tests
  • Job Level: Entry-Level Job
  • Test Publisher: SHL
  • Uses: Assess the candidate's proficiency regarding entry-level positions within a call center setting that do not focus on sales.
  • Estimated Testing Time: 47 minutes (4.5 Proctored); 45 minutes (One Sitting Proctored); 20 minutes Screening, 40 minutes Selection (Two-Sittings)
  • Test Format: Multiple-Choice -- Adaptive
Abilities, Knowledge & Skills Measured (Depending on Test Version):
  • Dependability, and Achievement Orientation
  • Call Center Skills, Following Instructions, and Working with Information
  • Customer Focus, Conscientiousness, Customer Service Potential

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