Call Center With Sales Tests

Test Summary: Assessments aimed at measuring a candidate's proficiency regarding sales in an inbound or outbound call center (Versions of Tests Available: One Sitting Unproctored Version and Two-Sittings Proctored Version).

Test Specifications:
  • Test Name: Call Center With Sales Tests (One-Sitting and Two-Sittings)
  • Job Level (depending on test version): Entry-Level Job
  • Test Publisher: SHL
  • Uses: Assess the candidate's proficiency regarding sales in an inbound or outbound call center
  • Estimated Testing Time: 25 minutes (One Sitting); 20 minutes Screening, and 40 minutes Selection (Two Sittings).
  • Test Format: Multiple-Choice -- Adaptive
Abilities, Knowledge & Skills Measured (Depending on Test Version):
Call Center with Sales Test (One Sitting):
  • Customer Focus: Measuring enthusiasm in customer interactions
  • Sales Focus: Measuring resourcefulness in managing customer needs
Call Center with Sales Test (Two Sittings):
  • Achievement Orientation: Measuring the potential for success, based on self-esteem, work history, developmental influences, and work-related values

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