Claims/Customer Service Representative Tests

Test Summary: Assessments aimed at measuring a candidate's proficiency regarding interactions with customers either in person or via phone in entry-level insurance positions (Versions of tests available: Short Form and General).

Test Specifications:
  • Test Name: Claims/Customer Service Representative Tests
  • Job Level (depending on test version): Entry-level Insurance
  • Test Publisher: SHL
  • Uses: Assess the candidate's proficiency regarding interactions with customers either in person or via phone in entry-level insurance positions
  • Estimated Testing Time: 43 minutes (Short Form); 38 minutes screening, 47 minutes selection (General).
  • Test Format: Multiple choice, Simulation, Multiple Choice - Adaptive
Abilities, Knowledge & Skills Measured (Depending on Test Version):
  • Navigation, Data Entry Speed and Accuracy, Tactful Problem Solving
  • Professional Potential, Service Orientation, and Contact Center Retention
  • Working With Information, Influence, Conscientiousness, Multitasking Preferences

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