Clerical with Customer Service Tests

Test Summary: Assessments aimed at measuring a candidate's proficiency regarding entry-level positions in which contact with internal or external customers is required (Versions of Tests Available: 4.5 Proctored, One Sitting Proctored, One Sitting Unproctored, and Two Sittings).

Test Specifications:
  • Test Name: Clerical with Customer Service Tests
  • Job Level (depending on test version): Entry-Level Jobs
  • Test Publisher: SHL
  • Uses: Assess the candidate's proficiency regarding entry-level positions in which contact with internal or external customers is required
  • Estimated Testing Time: 48 minutes (4.5 Proctored); 45 minutes (One Sitting Proctored); 40 minutes (One Sitting Unproctored); 20 minutes Screening, 50 minutes Selection (Two-Sittings)
  • Test Format: Multiple Choice
Abilities, Knowledge & Skills Measured (Depending on Test Version):
  • Basic Computer Literacy, Data Entry Skills
  • Achievement Orientation, Conscientiousness, Dependability
  • Working with Information, Perceptual Speed and Accuracy, Retention

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