Collections Tests

Test Summary: Assessments aimed at measuring a candidate's proficiency regarding entry-level collections positions in an inbound or outbound call center environment, which require monitoring overdue accounts (Versions of Tests Available: 4.5 Proctored, One Sitting Proctored, One Sitting Unproctored, and Two Sittings).

Test Specifications:
  • Test Name: Collections Tests
  • Job Level (depending on test version): Entry-Level Jobs
  • Test Publisher: SHL
  • Uses: Assess the candidate's proficiency regarding entry-level collections positions in an inbound or outbound call center environment, which require monitoring overdue accounts
  • Estimated Testing Time: 48 minutes (4.5 Proctored); 45 minutes (One Sitting Proctored); 30 minutes (One Sitting Unproctored); 25 minutes Screening, 40 minutes Selection (Two-Sittings)
  • Test Format: Multiple Choice
Abilities, Knowledge & Skills Measured (Depending on Test Version):
  • Customer and Sales Focus, Call Center Skills, Customer Service Potential
  • Working with Information, Persistence and Playfulness
  • Achievement orientation

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