Computer Telephony Integration (CTI) Test

Test Summary: An assessment aimed at measuring a candidate's proficiency of designing and implementing computer-operated telephone networks in call centers and other such similar locations.

Test Specifications:
  • Test Name: Computer Telephony Integration (CTI) Test
  • Test Publisher: SHL
  • Uses: Assess the candidate's proficiency of implementing computer-oriented telephone networks
  • Job Level: Experienced CTI Professionals
  • Number of Questions: 30
  • Estimated Testing Time: 27 minutes (90 minutes allowed)
  • Test Format: Multiple-Choice -- Adaptive
Abilities, Knowledge & Skills Measured:
  • Administration, Applications, Architecture, Database
  • Telephony, Telephone User Interface
  • Disaster Recovery and Troubleshooting