Contact Center Agent (Advanced) Tests

Test Summary: Assessments aimed at measuring a candidate's proficiency regarding entry-level clerical positions that engage with external or internal customers and require higher skill (Versions of Tests Available: Short Form (One Sitting Unproctored) and General (Two-Sittings)).

Test Specifications:
  • Test Name: Contact Center Agent (Advanced) Tests (Short Form and General)
  • Job Level (depending on test version): Entry Level Job
  • Test Publisher: SHL
  • Uses: Assess the candidate's proficiency regarding entry-level clerical positions that engage with external or internal customers and require higher skill.
  • Estimated Testing Time: 40 minutes (Short Form); 25 minutes Screening, and 40 minutes Selection (General).
Abilities, Knowledge & Skills Measured (Depending on Test Version):
Contact Center Agent (Advanced) Test- Short Form (One Sitting):
  • Sales, Professional, and Learning Potential, Data Entry Speed and Accuracy, Tactful Problem Solving, Service and Sales Orientation, Persistence, Navigation
Contact Center Agent (Advanced)- General (Two Sittings):
  • Sales, Professional, and Learning Potential, Data Entry Speed and Accuracy, Tactful Problem Solving, Service and Sales Orientation, Persistence, Navigation, Sales Drive, Customer Focus, and Confidence and Independence

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