Contact Center -- At Home Agent - Tests

Test Summary: Assessments aimed at measuring a candidate's proficiency regarding customer service performed from a remote work setting (Versions of tests available: Short Form and General).

Test Specifications:
  • Test Name: Contact Center -- At Home Agent - Tests
  • Job Level (depending on test version): Entry-level
  • Test Publisher: SHL
  • Uses: Assess the candidate's proficiency regarding customer service performed from a remote work setting
  • Estimated Testing Time: 35 minutes (Short Form); 25 minutes screening, 35 minutes selection (General).
  • Test Format: Multiple choice, simulation, dynamic
Abilities, Knowledge & Skills Measured (Depending on Test Version):
  • Professional Potential, Achievement and Service Orientation, Multitasking Preferences
  • Tactful Problem Solving, Navigation, Data Entry Speed and Accuracy
  • Working With Information, Contact Center Remote Work Potential

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