Contact Center -- Collections Agent Tests

Test Summary: An assessment aimed at measuring a candidate's proficiency regarding working in a collections position within an inbound or outbound call center environment (Versions of Tests Available: Short Form and General).

Test Specifications:
  • Test Name: Contact Center -- Collections Agent Tests
  • Job Level: Entry-Level Jobs
  • Test Publisher: SHL
  • Uses: Assess the candidate's proficiency regarding working in a collections position within an inbound or outbound call center environment
  • Estimated Testing Time: 45 minutes (Short Form); 5 minutes screening, 40 minutes selection (General).
  • Test Format: Multiple-Choice -- Adaptive
Abilities, Knowledge & Skills Measured:
  • Professional Potential: Measuring potential for professional success
  • Working with Information: Measuring numerical and analytical reasoning
  • Persistence, Service Orientation, and Tactful Problem Solving
  • Data Entry Speed and Data Entry Accuracy
  • Collector Numerical Skills

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