Contact Center -- Manager Tests

Test Summary: Assessments aimed at measuring a candidate's proficiency regarding mid to upper-level managerial positions within a contact center (Versions of Tests Available: Short Form (One Sitting) and General (Two-Sittings)).

Test Specifications:
  • Test Name: Contact Center -- Manager Tests (Short Form and General)
  • Job Level: Leader
  • Test Publisher: SHL
  • Uses: Assess the candidate's proficiency regarding mid to upper-level managerial positions within a contact center
  • Estimated Testing Time: 50 minutes (Short Form); 35 minutes Screening, and 45 minutes Selection (General).
  • Test Format: Simulation, Multiple-choice, Dynamic
Abilities, Knowledge & Skills Measured (Depending on Test Version):
  • Problem Solving, Sense of Duty, Flexibility, Thoroughness
  • Influence, Independence, and Innovation
  • Professional and Management Potential
  • Achievement, Confidence and Optimism
  • Coaching and Development

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