Contact Center Retention Predictor Test

Test Summary: An assessment aimed at identifying candidates with potential to remain in contact center positions for a minimum duration of 90 days.

Test Specifications:
  • Test Name: Contact Center Retention Predictor Test
  • Job Level: Entry-Level Jobs
  • Test Publisher: SHL
  • Uses: Identify candidates with potential to remain in contact center positions for a minimum duration of 90 days.
  • Estimated Testing Time: 11 minutes (short version); 14 minutes (long version)
  • Test Format: True/False, Likert-Type, and Multiple Choice
Abilities, Knowledge & Skills Measured:
  • Variety of factors regarding retention, such as attitudes, judgments, background experiences and opinions.

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