Contact Center -- Service and Sales Agent Tests

Test Summary: Assessments aimed at measuring a candidate's proficiency regarding entry-level positions which require customer service and sales in a contact center setting (Versions of Tests Available: Short Form (One Sitting) and General (Two-Sittings)).

Test Specifications:
  • Test Name: Contact Center -- Service and Sales Agent Tests (Short Form and General)
  • Job Level: Entry-Level Job
  • Test Publisher: SHL
  • Uses: Assess the candidate's proficiency regarding entry-level positions which require customer service and sales in a contact center setting
  • Estimated Testing Time: 40 minutes (Short Form); 35 minutes Screening, and 45 minutes Selection (General).
  • Test Format: Simulation, Multiple-choice, Dynamic
Abilities, Knowledge & Skills Measured (Depending on Test Version):
  • Navigation, Tactful Problem Solving, Persistence,
  • Service Orientation, Contact Center Retention, Customer and Sales Focus
  • Data Entry Speed and Accuracy, Working with Information
  • Multitasking Preferences

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