Contact Center -- Team Lead/Coach Tests

Test Summary: Assessments aimed at measuring a candidate's proficiency regarding supervising hourly employees within entry-level leadership positions (Versions of Tests Available: Short Form (One Sitting) and General (Two-Sittings)).

Test Specifications:
  • Test Name: Contact Center -- Team Lead/Coach Tests (Short Form and General)
  • Job Level: Leader
  • Test Publisher: SHL
  • Uses: Assess the candidate's proficiency regarding supervising hourly employees within entry-level leadership positions
  • Estimated Testing Time: 45 minutes (Short Form); 30 minutes Screening, and 50 minutes Selection (General).
  • Test Format: Simulation, Multiple-choice, Dynamic
Abilities, Knowledge & Skills Measured (Depending on Test Version):
  • Management Potential, Manager Problem Solving, and Professional Potential
  • Reliability, Thoroughness, Achievement, Prioritizing, and Monitoring
  • Innovation, Influence, and Independence
  • Coaching and Development, and Decision Making

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