Contact Center -- Technical Support Agent Tests

Test Summary: Assessments aimed at measuring a candidate's proficiency regarding technical support within a contact center setting (Test Versions available: Short Form and General)

Test Specifications:
  • Test Name: Contact Center -- Technical Support Agent Tests
  • Job Level: Entry-Level Job
  • Test Publisher: SHL
  • Uses: Assess the candidate's proficiency regarding technical support within a contact center setting.
  • Estimated Testing Time: 35 minutes (Short Form); 30 minutes screening, 35 minutes selection (General Form).
  • Test Format: Multiple-Choice, Simulation
Abilities, Knowledge & Skills Measured:
  • Navigation, Tactful Problem Solving, and Multitasking Preferences
  • Service Orientation: Measuring the candidate's customer service approach during a simulated call
  • Data Entry Speed and Accuracy
  • Professional Potential and Achievement Orientation: Measuring the potential for professional success

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