Contact Center Tests

Test Summary: Assessments aimed at measuring a candidate's proficiency regarding customer service in an entry-level position within a contact environment setting (Versions of Tests Available: One Sitting Proctored, One Sitting Unproctored, and Two Sittings).

Test Specifications:
  • Test Name: Contact Center Tests
  • Job Level: Entry-Level Jobs
  • Test Publisher: SHL
  • Uses: Assess the candidate's proficiency regarding customer service in an entry-level position within a contact environment setting
  • Estimated Testing Time: 50 minutes (One Sitting Proctored); 40 minutes (One Sitting Unproctored); 30 minutes Screening, 50 minutes Selection (Two-Sittings)
Abilities, Knowledge & Skills Measured (Depending on Test Version):
  • Customer Focus, Contact Center Retention, and Tactful Problem Solving
  • Working with Information, Navigation, and Multitasking Preferences
  • Service and Achievement Orientation
  • Data Entry Speed and Accuracy
  • Conscientiousness

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