Contact Center Virtual Scenario Test

Test Summary: An assessment aimed at measuring a candidate's proficiency regarding entry-level positions in a contact center environment, which require monitoring taking orders, interacting with customers, solve problems, and type information efficiently and accurately.

Test Specifications:
  • Test Name: Contact Center Virtual Scenario Test
  • Job Level: Entry-Level Jobs
  • Test Publisher: SHL
  • Uses: Assess a candidate's proficiency regarding entry-level positions in a contact center environment, which require monitoring taking orders, interacting with customers, solve problems, and type information efficiently and accurately
  • Estimated Testing Time: 30 minutes (4 simulated calls)
  • Test Format: Simulation
Abilities, Knowledge & Skills Measured:
  • Data Entry Speed and Accuracy
  • Tactful Problem Solving and Navigation
  • Service Orientation

Bookmark Page