Customer Service Tests

Test Summary: Assessments aimed at measuring a candidate's proficiency regarding interacting with customers either on the phone or in person (Versions of Tests Available: Short Form (One Sitting Unproctored) and General (Two-Sittings)).

Test Specifications:
  • Test Name: Customer Service Tests (Short Form and General)
  • Job Level (depending on test version): Entry-Level Job
  • Test Publisher: SHL
  • Uses: Assess the candidate's proficiency regarding interacting with customers either on the phone or in person
  • Estimated Testing Time: 42 minutes (Short Form); 18 minutes Screening, and 36 minutes Selection (General).
  • Test Format: Multiple-Choice -- Adaptive
Abilities, Knowledge & Skills Measured (Depending on Test Version):
Customer Service Test- Short Form (One Sitting):
  • Conscientiousness, Drive For Success, Service Professionalism, Composure, Customer Focus, Following Instructions
Customer Service Test - General (Two Sittings):
  • Conscientiousness, Goal Orientation, Drive For Success, Service Professionalism, Composure, Customer Focus, Following Instructions and Multitasking Preferences

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