Front Desk Associate Tests

Test Summary: Assessments aimed at measuring a candidate's proficiency regarding tasks within entry-level customer service positions in the hospitality industry, where most of the work is taking place at the front or the check-in desk (Versions of tests available: Short Form and General).

Test Specifications:
  • Test Name: Front Desk Associate Tests
  • Job Level (depending on test version): Entry-level Hospitality
  • Test Publisher: SHL
  • Uses: Assess the candidate's proficiency regarding tasks within entry-level customer service positions in the hospitality industry
  • Estimated Testing Time: 50 minutes (Short Form); 24 minutes screening, 38 minutes selection (General).
  • Test Format: Multiple choice, Multiple Choice-Adaptive, Simulation, Forced choice-adaptive
Abilities, Knowledge & Skills Measured (Depending on Test Version):
  • Composure, Conscientiousness, Quantitative Ability
  • Goal Orientation, Customer Focus, Multitasking Preferences, Drive for Success, Service Professionalism

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