Healthcare Billing and Collections Agent Tests

Test Summary: Assessments aimed at measuring a candidate's proficiency regarding tasks within entry-level collections positions in an inbound or outbound healthcare call center environment, such as calling customers and persuading them to pay their overdue accounts (Versions of tests available: Short Form and General).

Test Specifications:
  • Test Name: Healthcare Billing and Collections Agent Tests
  • Job Level (depending on test version): Entry-level Healthcare
  • Test Publisher: SHL
  • Uses: Assess the candidate's proficiency regarding tasks within entry-level collections positions in an inbound or outbound healthcare call center
  • Estimated Testing Time: 44 minutes (Short Form); 36 minutes screening, 47 minutes selection (General).
  • Test Format: Multiple choice, Multiple Choice-Adaptive, Simulation
Abilities, Knowledge & Skills Measured (Depending on Test Version):
  • Data Entry Speed and Accuracy, Service Orientation, Navigation
  • Responsibility, Assertiveness, Motivation, Tactful Problem Solving, Persistence
  • Working With Information, Professional Potential, Collector Numerical Skills

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