Healthcare Call Center Agent Tests

Test Summary: Assessments aimed at measuring a candidate's proficiency regarding tasks within entry-level collections positions in an inbound healthcare call center environment, such as entering information into a computer, working between computer screens, and taking and receiving information from patients over the phone (Versions of tests available: Short Form and General).

Test Specifications:
  • Test Name: Healthcare Call Center Agent Tests
  • Job Level (depending on test version): Entry-level Healthcare
  • Test Publisher: SHL
  • Uses: Assess the candidate's proficiency regarding tasks within entry-level collections positions in an inbound healthcare call center environment
  • Estimated Testing Time: 44 minutes (Short Form); 38 minutes screening, 44 minutes selection (General).
  • Test Format: Multiple choice, Multiple Choice-Adaptive, Simulation
Abilities, Knowledge & Skills Measured (Depending on Test Version):
  • Data Entry Speed and Accuracy, Service Orientation, Navigation
  • Responsibility, Assertiveness, Motivation, Tactful Problem Solving, Persistence, Patient Focus, and Conscientiousness
  • Working With Information, Professional Potential, Contact Center Retention

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