Healthcare Call Center Tests

Test Summary: Assessments aimed at entry-level positions within an inbound healthcare call center setting, which include tasks such as recording information from patients over the phone, and entering data into a computer Versions of Tests Available: One Sitting Proctored, One Sitting Uproctored, and Two Sittings).

Test Specifications:
  • Test Name: Healthcare Call Center Tests
  • Job Level (depending on test version): Entry-level Jobs
  • Test Publisher: SHL
  • Uses: Assess the candidate's proficiency regarding tasks required at a healthcare call center environment
  • Estimated Testing Time: 50 minutes (One Sitting Proctored); 30 minutes (One Sitting Unproctored); 22 minutes Screening, 42 minutes Selection (Two-Sittings)
  • Test Format: Multiple Choice
Abilities, Knowledge & Skills Measured (Depending on Test Version):
  • Dependability, Customer Focus, and Emotional Resilience
  • Achievement Orientation
  • Healthcare Working with Information, Call Center Simulation

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