Healthcare Insurance Claims/Customer Service Representative Tests

Test Summary: Assessments aimed at measuring a candidate's proficiency regarding tasks within entry-level customer service positions in an inbound or outbound healthcare environment, such as calling customers that have overdue accounts, and persuading them to pay (Versions of tests available: Short Form and General).

Test Specifications:
  • Test Name: Healthcare Insurance Claims/Customer Service Representative Tests
  • Job Level (depending on test version): Entry-level Insurance
  • Test Publisher: SHL
  • Uses: Assess the candidate's proficiency regarding tasks within entry-level customer service positions in an inbound or outbound healthcare environment
  • Estimated Testing Time: 43 minutes (Short Form); 38 minutes screening, 44 minutes selection (General).
  • Test Format: Multiple choice, Multiple Choice-Adaptive, Simulation
Abilities, Knowledge & Skills Measured (Depending on Test Version):
  • Influence, Achievement, Reliability, Conscientiousness, Navigation
  • Patient Focus, Working with Information, Contact Center Retention, Service Orientation, Multitasking Preferences, Professional Potential
  • Data Entry Speed and Accuracy, Tactful Problem Solving

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