Hospitality Retail Associate Tests

Test Summary: Assessments aimed at measuring a candidate's proficiency regarding tasks within entry to mid-level customer centered positions, such as taking orders, responding positively to customer complaints, providing information to customers etc. (Versions of tests available: Short Form and General).

Test Specifications:
  • Test Name: Hospitality Retail Associate Tests
  • Job Level (depending on test version): Entry-level Hospitality
  • Test Publisher: SHL
  • Uses: Assess the candidate's proficiency regarding tasks within entry to mid-level customer centered positions
  • Estimated Testing Time: 36 minutes (Short Form); 15 minutes screening, 28 minutes selection (General).
  • Test Format: Multiple choice, Multiple Choice-Adaptive, Simulation, Forced choice-adaptive
Abilities, Knowledge & Skills Measured (Depending on Test Version):
  • Confidence and Optimism, Achievement, Influence, Conscientiousness
  • Retail Sales and service, Service Professionalism, Customer Focus

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