ITIL Concepts Test

Test Summary: An assessment aimed at measuring a candidate's proficiency in regards to the IT infrastructure library.

Test Specifications:
  • Test Name: ITIL Concepts Test
  • Test Publisher: SHL
  • Uses: Assess the candidate's proficiency in regards to the IT infrastructure library
  • Job Level: Experience with ITIL Practices
  • Number of Questions: 30
  • Estimated Testing Time: 25 minutes (90 minutes allowed)
  • Test Format: Multiple-Choice -- Adaptive
Abilities, Knowledge & Skills Measured:
  • Problem, Release, Service Level. Availability, Capacity, Configuration, and Change Management
  • IT Service Continuity Management
  • Incident Management and Service Desk
  • Financial Management for IT Services

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