Reservation Agent Tests

Test Summary: Assessments aimed at measuring a candidate's proficiency regarding tasks within entry to mid-level customer centered positions in the hospitality industry, such as looking up information and entering it into a computer, and providing information about the hotel (Versions of tests available: Short Form and General).

Test Specifications:
  • Test Name: Reservation Agent Tests
  • Job Level (depending on test version): Entry-level Hospitality
  • Test Publisher: SHL
  • Uses: Assess the candidate's proficiency regarding tasks within entry to mid-level customer centered positions
  • Estimated Testing Time: 43 minutes (Short Form); 24 minutes screening, 43 minutes selection (General).
  • Test Format: Multiple choice, Simulation, Forced choice-adaptive
Abilities, Knowledge & Skills Measured (Depending on Test Version):
  • Service Orientation, Customer Focus, Working with Information, Navigation
  • Tactful Problem Solving, Data Entry Speed and Accuracy, Multitasking Preferences, Drive for Success, Conscientiousness

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