Retail Sales and Service Simulation Test

Test Summary: An assessment aimed at measuring a candidate's proficiency regarding choosing the appropriate way of handling customers throughout a variety of different situations.

Test Specifications:
  • Test Name: Retail Sales and Service Simulation Test
  • Job Level: Entry-level Retail Salespersons Job
  • Test Publisher: SHL
  • Uses: Assess the candidate's proficiency regarding choosing the appropriate way of handling customers throughout a variety of different situations
  • Estimated Testing Time: 30 minutes (18 questions)
  • Test Format: Animation-based scenario
Abilities, Knowledge & Skills Measured:
  • Customer Service Effectiveness
  • Sales Effectiveness

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