Retail Sales and Service Test

Test Summary: An assessment aimed at measuring a candidate's proficiency regarding providing great customer service whilst generating sales.

Test Specifications:
  • Test Name: Retail Sales and Service Test
  • Job Level: Entry-Level Job
  • Test Publisher: SHL
  • Uses: Assess the candidate's proficiency regarding providing great customer service whilst generating sales.
  • Estimated Testing Time: Screening 16 minutes, selection 29 minutes
  • Test Format: Multiple-Choice -- Adaptive
Abilities, Knowledge & Skills Measured:
  • Influence, Independence, Reliability, Confidence and Optimism, and Achievement
  • Conscientiousness, Persistence, Customer Focus, and Service Professionalism
  • Retail Sales and service Effectiveness

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