Service Associate Tests

Test Summary: Assessments aimed at measuring a candidate's proficiency regarding tasks within entry-level positions with a customer service component, such as serving food at buffet lines, cleaning hotel rooms, parking cars etc. (Versions of tests available: Short Form and General).

Test Specifications:
  • Test Name: Service Associate Tests
  • Job Level (depending on test version): Entry-level Hospitality
  • Test Publisher: SHL
  • Uses: Assess the candidate's proficiency regarding tasks within entry-level positions with a customer service component
  • Estimated Testing Time: 38 minutes (Short Form); 23 minutes screening, 21 minutes selection (General).
  • Test Format: Multiple choice, Forced choice-adaptive
Abilities, Knowledge & Skills Measured (Depending on Test Version):
  • Goal Orientation, Drive for Success, Customer Focus, Service Professionalism
  • Conscientiousness, Following Instructions

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