Service Supervisor Tests

Test Summary: Assessments aimed at measuring a candidate's proficiency regarding tasks within entry-level leadership positions in the hospitality industry that oversee employees working as front desk associates, concierge, or guest services associates (Versions of tests available: Short Form and General).

Test Specifications:
  • Test Name: Service Supervisor Tests
  • Job Level (depending on test version): Supervisor
  • Test Publisher: SHL
  • Uses: Assess the candidate's proficiency regarding tasks within entry-level leadership positions in the hospitality industry
  • Estimated Testing Time: 48 minutes (Short Form); 32 minutes screening, 44 minutes selection (General).
  • Test Format: Multiple choice, Forced choice-adaptive, Multiple choice-adaptive
Abilities, Knowledge & Skills Measured (Depending on Test Version):
  • Deductive Reasoning Ability, Leadership Professionalism, Management Potential, Management Judgment, Customer Focus
  • Flexibility, Achievement, Thoroughness, Sense of Duty, Confidence and Optimism
  • Independence, Influence, and Innovation

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