Technical Help Desk Tests

Test Summary: Assessments aimed at measuring a candidate's proficiency regarding fundamental problems that may arise among end-users whilst using office software and/or hardware, and the candidate's ability of solving them (Test Versions General Help Desk and Microsoft Help Desk).

Test Specifications:
  • Test Name: Technical Help Desk Tests
  • Job Level (depending on test version): Help Desk Tehcnician/Professional
  • Test Publisher: SHL
  • Uses: Assess the candidate's proficiency regarding fundamental problems that may arise among end-users whilst using office software and/or hardware
  • Estimated Testing Time: 28 minutes (90 minutes allowed)
  • Test Format: Multiple-Choice -- Adaptive
Abilities, Knowledge & Skills Measured (Depending on Test Version):
Technical Help Desk (General) Test:
  • Computer Systems, User problems, Software, Hardware, and PC Terminology
  • Help Desk Operation, Troubleshooting Process, Networking, Security
  • Configuring PC Peripherals
Technical Help Desk (Microsoft) Test:
  • Common Office and Groupware Applications, Internet Access, and Networking
  • Data Protection, Office Suite, Printing, and Operating System Problems

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